Applications for reservations must be made on one of the booking forms provided in the brochure (or you may telephone your reservation or email using our secure booking system) and in accordance with the Agency Conditions which should be read carefully. Please ensure that check availability by emailing/faxing or phoning. HOWEVER, WE CAN MAKE A PROVISIONAL RESERVATION BY TELEPHONE OR EVEN TAKE YOUR BOOKING BY TELEPHONE IF YOU ARE ABLE TO OFFER A CREDIT CARD NUMBER. A PROVISIONAL TELEPHONE RESERVATION WILL BE HELD FOR ONE WEEK AND IF WE DO NOT RECEIVE ANY MONIES OR BOOKING FORM, IT WILL AUTOMATICALLY BE RELEASED.
Properties are available on a changeover day (usually Saturday unless otherwise stated) after 3pm until the following Saturday at l0am. Short breaks, weekend and Christmas/New Year breaks - times can be flexible - please ask when booking. Deposit payments below;
DEPOSIT REQUIRED PER WEEK;
Rental up to £200 £100
Rental £201 - £299 £120
Rental £300 - £399 £150
Rental £400 - £549 £175
Rental £550 - £799 £225
Rental £800 - £999 £275
£1000 and over £350
We also charge a booking fee of £15.00 (inc.VAT) which is payable at the same time. This covers administration, banking fees, etc. Insurance Premiums must also be paid when booking. Upon receipt of your booking form, we will confirm the booking in writing within 14 days and an account will be sent to you with this confirmation, requesting payment within 4 - 6 weeks of your holiday. You will receive no more correspondence from us until we receive the balance of payment from you. Until we receive this final payment, tenants will not be given the key collection arrangements and therefore not permitted into a property. When receipt of your balance is acknowledged, we inform you where to obtain the keys to the property for the day of your arrival, plus map and directions. In most cases, telephone numbers are given and it would be appreciated if these could be used if you anticipate arriving after 6pm.
PAYMENTS
Please make all cheques payable to RICHARD BIRDS ESTATE AGENTS LTD.
Holiday Cancellation Insurance premium payments must be included in the deposit payment together with the booking fee.
Returnable deposits can be made out on a separate cheque and will be returned immediately after the holiday to the tenants home address or a refund will be made through their credit/debit card.
SPECIAL BOOKING ARRANGEMENTS
Tenants booking within 28 days of their prospective holiday dates, must pay the full amount of the holiday together with the booking fee, any electricity/gas/oil/central heating/pet payments and holiday insurance premium. If they are so late in booking that they arrive on the day of the prospective holiday (the booking having been made provisionally by telephone, say the day before), we insist that full payment is made by cash. Upon receipt of this tenants will be issued with the key collection arrangements. No other form of payment will be accept- ed unless a cheque is presented with an extra £10 for special bank clearance. Credit card payments can be made. Bookings made by telephone will be reserved for 7 working days only. If no payment or deposit is received then the booking is automatically withdrawn, without further reference to the prospective tenants. (Too many people promise to send payment, but never do).
RENTAL FIGURES, BOOKING FORM AND PART WEEK/BREAKS
The weekly rental figures are outlined in each description and you will find the dates below, 2/3 nights are charged for at 70% of a weeks rental, 4/5 nights, 85% of weeks rental. These breaks are usually available between September and April subject to availability and the owners consent.
HOLIDAY CANCELLATION INSURANCE
It is a condition of booking that Insurance cover against cancellation is issued to each tenant. You will find details on page 23 of our brochure and we ask that you send the appropriate policy premium when booking. A copy of the Policy will be issued when we acknowledge your booking. Tenants booking from overseas must make their own cancel- lation insurance details. If you do not use our insurance brokers, then please ensure that you are covered elsewhere, otherwise you will be liable for the full rental payment if we cannot re-book (see "7" of Booking Conditions).
CENTRAL HEATING
Should the hirer wish to use the central heating/night store heating (as outlined in certain property details) please confirm this when completing the booking form.
LINEN & TOWELS
Several properties supply bed linen and/or towels which are detailed in the property particulars. If tenants require this service please inform us on the booking form, stating a charge if applicable.
PETS
One well behaved dog is allowed in properties unless otherwise stated. There is an extra charge of £15.00 per pet per week. Please state on the booking form.
ACCESS STATEMENTS
THESE ARE AVAILABLE FOR ALL PROPERTIES UPON REQUEST.
HOLIDAY PROBLEMS
Should tenants experience any problems during their stay, it would be appreciated if they could be reported to the owner/caretaker/this office as soon as possible please. We regret that any correspondence relating to complaints, received after the termination of the holiday cannot be entertained.
VALUE ADDED TAX
All rental figures include VAT at 17.5% at time of print. All rentals are subject to change if the rate alters. This brochure is correct at time of going to print. Any known alterations will be given to tenants when booking.
IN CASE OF EMERGENCIES; DOCTOR:
Hunstanton area: tel. 01485 532859 or 999 or directory enquiries for name of the doctor in your area. POLICE: Hunstanton - tel. 01485 532666 POLICE/FIRE/ AMBULANCE: telephone 999. VET: Hunstanton area: tel. 01485 570065
ELECTRICITY/GAS/OIL/PLUMBING/HEATING
There should be an emergency list in each property, stating the owners name, address and telephone number together with the cleaners/caretakers details. Contact these people first (this should only apply at weekends when the office is closed). Please note that most service engineers cannot come out to attend problems at very short notice due to their job schedules. We do use a few firms who offer a 24 hour service if problems are extremely serious.
THE AGENTS AND THE OWNERS RESERVE THE RIGHT TO REFUSE BOOKINGS WITHOUT FURTHER REFERENCE. PRICES ARE SUBJECT TO CHANGE AT THE OWNERS DESCRETION AND MAY HAVE TO BE CHECKED BEFORE A BOOKING IS CONFIRMED.