Booking terms

1. BIRDS, (the Agents) act only for the owners of the holiday accommodation. The contract is therefore between the Owner and the Tenant. 2. All applications for reservations must be made by our on-line booking system or by completing the form inside our brochure and accompanied by a deposit. A booking fee of £20 is also payable. A binding contract between the holidaymaker and the owner shall be entered into upon the Agent issuing it's confirmation form as Agent for the Owner. The balance of the hiring charge will be payable 28 days before the commencement of the holiday. Bookings received within 28 days of the prospective holiday date must accompanied by the full rental charge and booking fee. Such bookings will be firstly referred to the owners before confirmation is issued by the Agents. Receipt and banking of any deposit will not constitute a confirmed booking. All payments shall be made to the Agent at the Agent's address on the Booking Form. Signing the Booking Form certifies that the applicant is over 18 years of age and confirms that the property will be used and inhabited for the purpose of a holiday - not for social gatherings, teenage holidays, etc. Agents and Owners reserve the right to refuse bookings without question. Should the Agents be informed that the property is not being used for holiday purposes, then they and the Owners reserve the right to terminate the booking forthwith and ensure that the tenants are removed from the property. Credit/debit card payments made by telephone also constitute agreement to abide by the Booking Conditions. 3. The Agents cannot be responsible for any matter outside their control, ie; damage, injury, delays, or loss in connection with your holiday arising directly from or indirectly from mechanical or electric breakdown, inclement weather, flood, fire, temporary invasion of pests or another Act of God, war, farming, or building activities, acts of local or central government, for nuisance caused on neighbouring properties, nor for the owner withdrawing the property due to unforeseen circumstances. 4. In the event that the Agents shall be unable to arrange the holiday accommodation requested by the holidaymaker and confirmed by the Agents in the confirmation form, the Agents shall use their best endeavours to make alternative arrangements from properties in the Norfolk Holiday Homes Brochure only. If the alternative holiday accommodation shall not be acceptable to the holidaymaker, then the Agents shall refund in full, all monies paid and neither the owner nor the Agents shall be liable for any other loses or expenses howsoever caused. 5. The owner is responsible for ensuring that the property is available to the tenant for the duration of the holiday, ie; ensuring that it is in a fit and reasonable condition but the Owner is not responsible for any defect of which he/she/the Agents were not aware. Any equipment/appliance used in the property is entirely at the tenant's risk. MORE DETAILS TO BE FINALISED SHORLTY... Full Terms and Conditions are subject to change when necessary. Tenants will be informed accordingly when booking. Applications for reservations must be made on one of the booking forms provided in the brochure (or you may telephone your reservation or email using our secure booking system) and in accordance with the Agency Conditions which should be read carefully. Please ensure that check availability by emailing/faxing or phoning. HOWEVER, WE CAN MAKE A PROVISIONAL RESERVATION BY TELEPHONE OR EVEN TAKE YOUR BOOKING BY TELEPHONE IF YOU ARE ABLE TO OFFER A CREDIT CARD NUMBER. A PROVISIONAL TELEPHONE RESERVATION WILL BE HELD FOR ONE WEEK AND IF WE DO NOT RECEIVE ANY MONIES OR BOOKING FORM, IT WILL AUTOMATICALLY BE RELEASED. Properties are available on a changeover day (usually Saturday unless otherwise stated) after 3pm until the following Saturday at l0am. Short breaks, weekend and Christmas/New Year breaks - times can be flexible - please ask when booking. We also charge a booking fee of £20.00 (inc.VAT) which is payable at the same time. This covers administration, banking fees, etc. Insurance Premiums must also be paid when booking. Upon receipt of your booking form, we will confirm the booking in writing within 14 days and an account will be sent to you with this confirmation, requesting payment within 4 - 6 weeks of your holiday. You will receive no more correspondence from us until we receive the balance of payment from you. Until we receive this final payment, tenants will not be given the key collection arrangements and therefore not permitted into a property. When receipt of your balance is acknowledged, we inform you where to obtain the keys to the property for the day of your arrival, plus map and directions. In most cases, telephone numbers are given and it would be appreciated if these could be used if you anticipate arriving after 6pm. PAYMENTS Please make all cheques payable to RICHARD BIRDS ESTATE AGENTS LTD. Holiday Cancellation Insurance premium payments must be included in the deposit payment together with the booking fee. Returnable deposits can be made out on a separate cheque and will be returned immediately after the holiday to the tenants home address or a refund will be made through their credit/debit card. SPECIAL BOOKING ARRANGEMENTS Tenants booking within 28 days of their prospective holiday dates, must pay the full amount of the holiday together with the booking fee, any electricity/gas/oil/central heating/pet payments and holiday insurance premium. If they are so late in booking that they arrive on the day of the prospective holiday (the booking having been made provisionally by telephone, say the day before), we insist that full payment is made by cash. Upon receipt of this tenants will be issued with the key collection arrangements. No other form of payment will be accept- ed unless a cheque is presented with an extra £10 for special bank clearance. Credit card payments can be made. Bookings made by telephone will be reserved for 7 working days only. If no payment or deposit is received then the booking is automatically withdrawn, without further reference to the prospective tenants. (Too many people promise to send payment, but never do). RENTAL FIGURES, BOOKING FORM AND PART WEEK/BREAKS The weekly rental figures are outlined in each description and you will find the dates below, 2/3 nights are charged for at 70% of a weeks rental, 4/5 nights, 85% of weeks rental. These breaks are usually available between September and April subject to availability and the owners consent. HOLIDAY CANCELLATION INSURANCE It is a condition of booking that Insurance cover against cancellation is issued to each tenant. Please enquire when booking. CENTRAL HEATING Should the hirer wish to use the central heating/night store heating (as outlined in certain property details) please confirm this when completing the booking form. LINEN & TOWELS Several properties supply bed linen and/or towels which are detailed in the property particulars. If tenants require this service please inform us on the booking form, stating a charge if applicable. PETS One well behaved dog is allowed in properties unless otherwise stated. There is an extra charge of £20.00 per pet per week. Please state on the booking form. ACCESS STATEMENTS THESE ARE AVAILABLE FOR ALL PROPERTIES UPON REQUEST. HOLIDAY PROBLEMS Should tenants experience any problems during their stay, it would be appreciated if they could be reported to the owner/caretaker/this office as soon as possible please. We regret that any correspondence relating to complaints, received after the termination of the holiday cannot be entertained. VALUE ADDED TAX All rental figures include VAT at 15% at time of print. All rentals are subject to change if the rate alters. This brochure is correct at time of going to print. Any known alterations will be given to tenants when booking. IN CASE OF EMERGENCIES; DOCTOR: Hunstanton area: tel. 01485 532859 or 999 or directory enquiries for name of the doctor in your area. POLICE: Hunstanton - tel. 01485 532666 POLICE/FIRE/ AMBULANCE: telephone 999. VET: Hunstanton area: tel. 01485 570065 ELECTRICITY/GAS/OIL/PLUMBING/HEATING There should be an emergency list in each property, stating the owners name, address and telephone number together with the cleaners/caretakers details. Contact these people first (this should only apply at weekends when the office is closed). Please note that most service engineers cannot come out to attend problems at very short notice due to their job schedules. We do use a few firms who offer a 24 hour service if problems are extremely serious. THE AGENTS AND THE OWNERS RESERVE THE RIGHT TO REFUSE BOOKINGS WITHOUT FURTHER REFERENCE. PRICES ARE SUBJECT TO CHANGE AT THE OWNERS DESCRETION AND MAY HAVE TO BE CHECKED BEFORE A BOOKING IS CONFIRMED.